Frequently Asked Questions

Yes. We encourage you to contact our Patient Concierge Team via our contact form in the first instance, so we have the opportunity to understand your concerns and work with you to resolve them.

You also have the right to raise your concerns with an independent health complaints organisation at any time.

If your concern relates to the conduct, performance or safety of a registered health practitioner, you can visit Ahpra (the Australian Health Practitioner Regulation Agency) for information about how and where to raise your concern. The appropriate complaints pathway may vary depending on the circumstances and the state or territory involved.

For complaints about a health service, you can also contact the relevant health complaints organisation in your state or territory. Ahpra provides a list of health complaints organisations across Australia on their website.

We welcome feedback about your experience with Doctors on Demand, including compliments, suggestions and concerns. You can provide feedback or make a complaint by contacting our Patient Concierge Team via our contact form here. Using the contact form helps ensure your enquiry is recorded, directed to the appropriate team and followed up appropriately.