Telehealth News
What is Telehealth and How Does it Work?
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AUSTRALIAN-REGISTERED PRACTITIONERS
Online doctor appointments available 24/7 – wherever you are
Our patients choose us for a wide variety of reasons, ranging from managing chronic conditions like diabetes and high blood pressure, to addressing specific concerns such as hair loss and acne – or simply because they need a medical certificate, prescription or referral. We’re open every day, 24 hours a day – including public holidays – because we know illness and injury don’t adhere to conventional practice hours.
ON-DEMAND OR BY APPOINTMENT
Australia-wide access to qualified practitioners at any time
We provide a convenient and secure system for you to see a doctor from the comfort of your own home, or on the go with your smart device. You can have a video call on-demand by joining the queue for the next available doctor, or schedule an appointment at a time that suits you. Choose from over 150 doctors with a wide range of qualifications and experiences, and 31 languages spoken, to find the right fit for you. All our doctors are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA) for a minimum of 3 years.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
How it works
A simple 4-step process
1
Request a doctor on-demand or by appointment
Join the queue for the next available doctor, or schedule an appointment.
2
Sign up or login
Enter or confirm your personal details so we know who you are and our doctor knows your current medical history.
3
Speak with your online doctor
Join the video call using your smartphone, tablet or computer and discuss your medical questions or concerns with your doctor.
4
Come back any time
Our doctors are here 24/7 for new appointments, or follow ups; including prescriptions, medical certificates, referrals & any general health needs.
Speak with a doctor online via our 24/7 schedule.
Conditions We Treat
Providing consults for:
Frequently asked questions
Everything you need to know
Are your doctors registered in Australia?
All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.
How much will my appointment cost and how do I pay?
You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost |
|---|---|---|---|---|---|
| Business Hours Available from 8am to 6pm Monday to Friday |
$60.00 | $2.95 | – | – | $62.95 |
| After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays |
$90.00 | $2.95 | – | – | $92.95 |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. |
$120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). |
$120.00 | – | – | $78.95 | $41.05 |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. |
$120.00 | – | – | – | $120.00 |
| Smoking Cessation Available from 8am to 6pm Monday to Friday |
$19.90 | – | – | – | $19.90 |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. |
$120.00 | – | $12.00 | – | $132.00 |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent |
$25.00 | – | $2.50 | – | $27.50 |
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated above.
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
• mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
Is my online doctor appointment covered by Medicare?
For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
• mental health services
We do offer Medicare eligible services for mental health. Book an appointment online.
See our pricing page for more information on what your private fee appointment will cost.
Can international tourists use this service?
International tourists can use our service as long as they are in Australia at the time of their appointment.
What next?
Come back any time for around-the-clock doctor advice
Virtual health makes it easy to speak to a doctor, fast. Our online doctors are available 24 hours a day, 7 days a week – on-demand or by appointment – so you can access their advice right when you need to.
Doctors on Demand offers trusted 24/7 virtual healthcare for you, and your loved ones.
Our doctors see patients for all sorts of medical conditions, as long as it is not a serious medical emergency. If you are experiencing an emergency go to your nearest hospital or call triple zero (000).
Access an Australian-registered Doctor, right from your smart device.