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Step-by-Step: How Does a Mental Health Treatment Plan Work?
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Extending your healthcare team
Request a referral for specialists or diagnostic tests 24/7
Your primary care doctor will discuss your specialist needs and write a referral letter with clinical information about your condition. This may be for a specialist doctor, allied health professional, radiology, or pathology. A valid referral is required for a Medicare rebate on specialist consultations, and some specialists may not see you without one. Our doctors are online 24 hours a day, even on public holidays, to help you access the care you need.
Convenient access to expert care
Doctor referrals for second opinions or ongoing management
If you’ve been diagnosed with a condition you can also ask your doctor to refer you to a specialist for further investigation, a second opinion, treatment, or management. A standard referral lasts for 12 months, but can be made for an indefinite period which is useful for chronic or ongoing conditions. You can book online, anytime to speak with a doctor.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
How it works
A simple 4-step process
1
Request a doctor on-demand or by appointment
Join the queue for the next available doctor, or schedule an appointment.
2
Sign up or login
Enter or confirm your personal details so we know who you are and our doctor knows your current medical history.
3
Speak with your online doctor
Join the video call using your smartphone, tablet or computer and discuss your medical questions or concerns with your doctor.
4
Get referred
Your doctor will provide you with a referral if they determine your condition or concern needs specialist advice. Access your documents anytime in your patient dashboard.
Need a referral? Join your consult from anywhere, at any time.
Frequently asked questions
Everything you need to know
Can I obtain a referral for Pathology or Radiology?
You can obtain a referral for pathology or radiology (imaging) through our service if the doctor deems it appropriate. Your request form will be emailed to you following your appointment. You can take this referral form to your local imaging or pathology clinic. Once you have had the test(s) completed, please notify us via phone or email where you have had these tests completed so that we can follow this up to obtain your results. Once we receive your results, we will advise the referring doctor and if any further action is required, we will contact you to arrange.
How much will my appointment cost and how do I pay?
You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost |
|---|---|---|---|---|---|
| Business Hours Available from 8am to 6pm Monday to Friday |
$60.00 | $2.95 | – | – | $62.95 |
| After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays |
$90.00 | $2.95 | – | – | $92.95 |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. |
$120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). |
$120.00 | – | – | $78.95 | $41.05 |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. |
$120.00 | – | – | – | $120.00 |
| Smoking Cessation Available from 8am to 6pm Monday to Friday |
$19.90 | – | – | – | $19.90 |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. |
$120.00 | – | $12.00 | – | $132.00 |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent |
$25.00 | – | $2.50 | – | $27.50 |
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated above.
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
• mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
Is my online doctor appointment covered by Medicare?
For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
• mental health services
We do offer Medicare eligible services for mental health. Book an appointment online.
See our pricing page for more information on what your private fee appointment will cost.
Will there always be doctors available?
We have doctors available 24/7, 365 days a year. With doctors available for on demand and scheduled appointments from 8am to 6pm AEST, and for scheduled appointments at night, you are guaranteed a reliable, quality service. Doctor availability may vary, but appointments are usually available within an hour.
What next?
Your doctor is central to your care co-ordination
Your doctor will continue to oversee your overall health needs even after referring you to a specialist, so you may still want or need to check in with them during that time. Most referrals last 12 months, covering a single course of treatment. If you develop a new health issue, you’ll need a new referral.
Speak with an online doctor about a referral from the privacy & comfort of your own home, 24/7.
Make sure you check with your referred provider about any out-of-pocket fees associated with their services, if any, after the Medicare rebate has been applied.
Skip the trip to request your referral. Our virtual health service is open 24 hours, 7 days.