Frequently Asked Questions

The most commonly asked questions about our telehealth platform.

Mental Health

Do you offer appointments for mental health?

Yes, you can speak with one of our GPs about mental health, and if deemed appropriate, a GP may suggest a referral to a mental health professional. Please note, we are unable to provide Mental Health Treatment Plans, so any referrals will attract private fees and will not be eligible for a Medicare rebate.

If you’re in crisis, please contact Lifeline on 13 11 14.

Can I get a Mental Health Treatment Plan through Doctors on Demand?

No. We are not currently offering appointments for Mental Health Treatment Plans

Why can’t I get a Mental Health Treatment Plan through Doctors on Demand?

A Mental Health Treatment Plan is a structured, written document and requires a specific type of appointment, usually up to 20 minutes, where a GP will undertake a symptoms assessment with you. As a result of the discussion, your GP may provide a Mental Health Treatment Plan which unlocks Medicare rebates for up to 10 individual and group sessions with mental health professionals per year.

We are not currently able to offer this service. However, we can provide referrals to mental health professionals at the consulting doctors discretion. Please note, any referrals provided will attract private fees and will not be eligible for a Medicare rebate.

Do you have any unanswered questions?