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FAQs

Our Frequently Asked Questions (FAQ) section answers most of the commonly asked questions. If your query is not listed please send us your enquiry and we will provide an answer for you.


ABOUT DOCTORS ON DEMAND

1. What is Doctors on Demand?
2. What are the benefits? 


ABOUT THE CONSULTATION

3. Is my consultation covered by Medicare?
4. Can I use this service if I am overseas?
5. Can international tourists use this service?
6. How do I book?
7. When can I book my consultation?
8. How much will it cost and how do I pay?
9. What if the doctor is running late?
10. What if I no longer need the appointment? Can I get a refund?


WHAT SERVICES ARE OFFERED?

11. Can I get prescription medication through Doctors on Demand?
12. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?
13. Can I get a medical certificate through Doctors on Demand?
14. Can I get a workers compensation medical certificate through Doctors on Demand?
15. What if my doctor requests blood tests?
16. Can my doctor write a referral to see a specialist?


ABOUT OUR DOCTORS

17. Do I have the choice of a female or male doctor?
18. Are your doctors registered in Australia?
19. Will there always be doctors available?


IT REQUIREMENTS, SECURITY AND PRIVACY

20. Can I use Doctors on Demand on my iPad or iPhone?
21. What security systems does Doctors on Demand use?
22. What happens to my Medical Records?


RESPONSES

1. What is Doctors on Demand?

Doctors on Demand is an online service that provides customers with the ability to book a video conference appointment with a doctor as well as see real time doctor availability. We provide a convenient and secure system for you to be able to book a consultation at a time that suits you and enable you to see the doctor from the comfort of your own home, or on the go with your mobile device. Our model gives GP's a platform to deliver care in a more efficient and patient-centric way. It is the perfect solution for time-poor patients and those unable to readily access regular health services for urgent but non-emergency conditions for adults and children.

2. What are the benefits?

The ultimate benefit is the convenience to patients. Doctors on Demand provides patients with a real time list of available doctors. This is exceptionally useful for time poor patients who would traditionally have to ring on some occasions more than one clinic to find a suitable appointment time. Rather than having to drive, park and sit in a waiting room with other people, you can be speaking with a doctor within minutes. This is also of particular benefit to rural patients or those where access to local General Practioner's is limited.

We offer to deliver your prescribed medicines via Express Post or arrange for them to be available for collection at your local pharmacy, your choice. Doctors on Demand is the one stop destination for your complete medical advice and prescription medicine needs.

3. Is my consultation covered by Medicare?

Video Consultations with General Practitioners are not currently covered by Medicare and are privately billed. You may be able to claim some of the cost of your appointment back through your private health insurance.  Check with your insurance provider. Whilst Medicare does not subsidise your GP Telehealth consultation, for identification and insurance purposes, you will need to provide your Medicare card number when registering an account with Doctors on Demand.

4. Can I use this service if I am overseas?

No. Due to medico-legal reasons we are unable to offer Doctors on Demand video consultations to patients outside Australia.

5. Can international tourists use this service?

Yes they can as long as they are in Australia at the time of their consultation.

6. How do I book?

Just follow the prompts on the homepage and press the button to book a teleconference appointment now with a doctor via a Video Consultation. Choose one of the available doctors by reading their bio and rating. If you are a new patient you will need to register. Registering is free and all you will need to complete the process is your Medicare card and to answer some general medical questions, just like any other medical centre. Enter the reason for your appointment, your preferred pharmacy and your payment details, then sit back, relax and wait for your Doctor on Demand to join the session. 

Doctors on Demand uses the OpenTok software platform for video conferencing. The following browsers are supported by OpenTok:

  • Google Chrome (latest release version)
  • Opera (latest release version)

We recommend you use one of the above browsers when using Doctors on Demand for optimal performance. 

Internet Explorer 8,9,10 and 11 is NOT supported.

Safari is NOT supported.

Firefox is NOT supported.

If you are using a mobile device with iOS or Android, you can download the Doctors on Demand app from the App store for FREE.

If you are using a personal computer, in addition to good internet connection you will need access to a web camera and in some cases external speakers.

7. When can I book my video consultation?

Doctors on Demand is available 24 hours a day, seven (7) days a week.  Between the hours of 8 a.m. and 6 p.m. AEST, you are able to book an appointment on demand.  Outside of these hours (from 6 p.m. to 8 a.m. AEST) you can book an appointment in advance at a time that is convenient to you.  

8. How much will it cost and how do I pay?

A  Doctors on Demand Telehealth video conference appointment is privately billed at the rate of $60 per 15 minutes during the hours of Mon-Fri 8am-6pm and Sat 8am-12pm. Outside of these hours, the 15-minute consultations will be billed at $90 each. After you have registered and selected your preferred doctor you will be asked to provide credit card payment details before your appointment for pre-authorisation. After your consultation, if the doctor decides it is necessary to write out a prescription for your condition, you can choose to have it sent to your local pharmacy for immediate collection or have our pharmacy partner fill the prescription and send you the medicine(s).  If the doctor feels you do not require a prescription after your appointment you will only be charged the doctors' consultation fee.

If you have requested that any prescription is sent to your nominated pharmacy, a further $4.95 prescription handling fee will be charged. 

If you choose to have any prescription sent to our partner pharmacy for dispensing, you will be charged separately by the pharmacy for the cost of the medication and a $14.95 postage fee. As your medicines have strict delivery guidelines, we use Australia Post's Express Post Next Day* receipted delivery service.

*Guaranteed next business day delivery of prescription and/or medicine(s) for appointments booked before 10 am within the Express Post delivery network only, with despatch from Brisbane. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If you are in an address outside this network it won't be covered by our Next Day Guarantee.

If you do not complete your consultation before 10am, we will still do our best to dispatch your parcel that day and it should still get to you in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post varies depending on your exact location. For delivery times between specific points, or to track your parcel online please check here.

9. What if the doctor is running late? What if I need a longer appointment?

It is extremely rare for our doctors to be late as they publish their availability only when they are unoccupied. If the doctor is temporarily unavailable for any reason, they are able to let you know how long they will be. You can then choose to wait or cancel the appointment and book another doctor. Your consultation does not start until both parties have joined the session.

If you need more time with the doctor you will have the option to be able to extend your appointment during your session before it ends. You will be charged again for each 15 minute extension at the relevant consultation rate.

10. What if I no longer need the appointment? Can I get a refund?

Video Consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels that your appointment is not suitable for a video conference, then at their discretion they can cancel the appointment and you will not be charged. Please make sure you have read the list of unsuitable appointments on Our Services page as refunds will not be issued for patients booking appointments for these reasons. 

11. Can I get prescription medication through Doctors on Demand Video Consultations?

Yes, in fact most consultations will be for patients needing a prescription. We suggest you have any regular medications you are on with you to show the doctor at your appointment. At the end of the consultation if the doctor feels it is necessary to write you a prescription, you will have the choice of having it dispensed at your local pharmacy for immediate collection, or alternatively, for non-urgent conditions or if more convenient, you can have the prescription dispensed by our pharmacy partner and posted out to you. 

12. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?

No Schedule 8 Controlled Drug medications will be prescribed via Video Consultations.

13. Can I get a medical certificate through Doctors on Demand?

Yes. If your doctor thinks a medical certificate is required they can issue one. If your employer does not require the original document we can send you a copy via email and avoid postage and handling.

14. Can I get a workers compensation medical certificate through Doctors on Demand?

No. Unfortunately due to medico-legal reasons we cannot offer this service and you will need to arrange a face to face appointment.

15. What if my doctor requests blood tests?

Your doctor may request blood pathology tests during your Video Consultation. In the case of a Video Consultation, your blood pathology request form will be emailed to you.

16. Can my doctor write a referral to see a specialist?

Yes. This will be at the discretion of the doctor you see.

17. Do I have the choice of a female or male doctor?

Yes. You can request a female or male doctor.  (Please note this request is subject to availability and is not guaranteed).

18. Are your doctors registered in Australia?

All doctors consulting for Doctors on Demand are registered in Australia and certified by Australian standards. All doctors are fully insured. 

19. Will there always be doctors available?

Our aim is to have a doctor on demand at all times, however this is not always practicable. The availability of doctors may vary.

20. Can I use Doctors on Demand on my iPad or iPhone?

Yes, our service can be used from most smartphones and tablets. Download the latest Doctors on Demand app for your device.                

21. What security does Doctors on Demand use?

All internet traffic on Doctors on Demand use 256 bit SSL Certificates. 256 bit SSL Certificates are trusted by over 99.9% of current Internet users, Positive SSL is the solution for new websites or environments where trust has been established and entity verification (for identity assurance) is not needed.

Our SSL certificates are provided by Comodo. For more information click here.

Positive SSL on a transparent background

22. What happens to my Medical Records?

Doctors on Demand does not store any medical information on this site. Your medical records are recorded and kept by your consulting doctor. Our management team have run Medical Centres for more than 16 years and apply the same principles of privacy for our patients to Doctors on Demand. 

ABOUT DOCTORS ON DEMAND

1. What is Doctors on Demand?
2. What are the benefits?


ABOUT THE CONSULTATION

3. Should I see a psychologist, psychiatrist, or counsellor?
4. Is my consultation covered by Medicare?
5. Can I use this service if I am overseas?
6. Can international tourists use this service?
7. How do I book?
8. When can I book my consultation?
9. How much will it cost and how do I pay?
10. What if the mental health professional is running late?
11. What if I no longer need the appointment? Can I get a refund?


WHAT SERVICES ARE OFFERED?

12. Can I get prescription medication through Doctors on Demand?
13. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?
14. Can I get a medical certificate through Doctors on Demand?
15. Can I get a workers compensation medical certificate through Doctors on Demand?
16. Can my mental health professionals write a referral to see a specialist?


ABOUT OUR DOCTORS

17. Do I have the choice of a female or male mental health professional?
18. Are your mental health professionals registered in Australia?
19. Will there always be mental health professionals available?


IT REQUIREMENTS, SECURITY AND PRIVACY

20. Can I use Doctors on Demand on my iPad or iPhone?
21. What security systems does Doctors on Demand use?
22. What happens to my Medical Records?


RESPONSES

1. What is Doctors on Demand?

Doctors on Demand is an online service that provides customers with the ability to book a video conference appointment with a mental health professional. We provide a convenient and secure system for you to be able to book a consultation at a time that suits you and enable you to see your mental health professional from the comfort of your own home, or on the go with your mobile device. Our model provides a platform to deliver care in a more efficient and patient-centric way. It is the perfect solution for time-poor patients and those unable to readily access support services for urgent but non-crisis conditions.

2. What are the benefits?

The ultimate benefit is better access to the support you need. Doctors on Demand provides patients with a list of available mental health professionals. Accessing mental health support via telehealth can fill the gap where face-to-face therapy is not available or accessible. It can also be a beneficial point to start for some patients who do not feel ready to speak to someone face-to-face. Telehealth for mental health provides effective and evidence based care. Our practitioners are experts in their field who deliver high quality care in line with best practice guidelines for mental health.

3. Is my consultation covered by Medicare?

We offer a range of support options for you. Everyone has different needs and different health professionals offer different types of services for the treatment of mental health conditions. Psychologists specialise in the assessment, treatment and management of mental health conditions and can provide psychological therapies and cognitive behaviour therapy. These therapies are particularly suited to telehealth. Psychiatrists are medical doctors who specialise in the treatment of mental health conditions. Psychiatrists can prescribe medication if they feel this is the best treatment for you. Counsellors are professionals who offer talking therapies. A counsellor can talk through specific problems and offer solutions. All our counsellors are registered with appropriate professional bodies. If you are unsure which mental health professional is most appropriate for you, we advise you book an appointment with a GP to discuss the most appropriate path for your treatment.

4. Is my consultation covered by Medicare?

Video Consultations with mental health professionals are privately billed. At present, Medicare does not subsidise your telehealth consultation. You may be able to claim some of the cost of your appointment back through your private health insurance. Check with your insurance provider. For identification and insurance purposes, you may need to provide your Medicare card number when registering an account with Doctors on Demand.

5. Can I use this service if I am overseas?

No. Due to medico-legal reasons, we are unable to offer Doctors on Demand video consultations to patients outside Australia.

6. Can international tourists use this service?

Yes, they can, as long as they are in Australia at the time of their consultation.

7. How do I book?

Just follow the prompts on the homepage and press the button to 'Talk to a Mental Health Expert now' or 'Redeem a benefit' if you have an applicable insurance policy. You can search our list of mental health professionals and request an appointment with them. The practitioner will then reply with their available appointment times for you to select and confirm a time that is suitable to you. The practitioner may be available on demand and in that case, you will be able to book an immediate appointment. You can find out more about each of our practitioners by reading their bio and reviewing their fee schedule and appointment length. If you are a new patient, you will need to register. Registering is free and you will then answer some general questions about your mental health over the past week.

Doctors on Demand uses the OpenTok software platform for video conferencing. The following browsers are supported by OpenTok:

  • Google Chrome (latest release version)
  • Opera (latest release version)

We recommend you use one of the above browsers when using Doctors on Demand for optimal performance. 

Internet Explorer 8,9,10 and 11 is NOT supported.

Safari is NOT supported.

Firefox is NOT supported.

If you are using a mobile device with iOS or Android, you can download the Doctors on Demand app from the App store for FREE.

If you are using a personal computer, in addition to good internet connection you will need access to a web camera and in some cases external speakers.

8. When can I book my video consultation?

You will be able to book an appointment on demand or request an appointment at a time that is convenient to you, depending on the availability of your mental health professional.

9. How much will it cost and how do I pay?

A Doctors on Demand telehealth video conference appointment is privately billed. We offer a variety of mental health services including access to counsellors, psychologists, and psychiatrists. Our pricing varies depending on the type of practitioner you require and the individual mental health professional you choose. All applicable fees will be visible to you prior to confirming your appointment. After you have registered and selected your preferred mental health professional you will be asked to provide credit card payment details before your appointment for pre-authorisation.

10. What if the doctor is running late? What if I need a longer appointment?

It is extremely rare for your mental health professional to be late as they publish their availability only when they are free or have responded to your request. If they are temporarily unavailable for any reason, they can let you know how long they will be. You can then choose to wait or book another appointment time. Your consultation does not start until both parties have joined the session.

11. What if I no longer need the appointment? Can I get a refund?

Video Consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the mental health professional feels that your appointment is not suitable for a video conference, then at their discretion they can cancel the appointment and you will not be charged. Please make sure you have read the list of unsuitable appointments on Our Services page as refunds will not be issued for patients booking appointments for these reasons.

12. Can I get prescription medication through Doctors on Demand Video Consultations?

Yes, if you have a consultation with a psychiatrist you may obtain a prescription if the psychiatrist feels this is the best treatment for you. We suggest you have any regular medications you take with you to show the mental health professional at your appointment. At the end of the consultation if the psychiatrist feels it is necessary to write you a prescription, you will have the choice of having it dispensed at your local pharmacy for immediate collection, or alternatively, if more convenient, you can have the prescription dispensed by our pharmacy partner and posted out to you.

13. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?

No Schedule 8 Controlled Drug medications will be prescribed via Video Consultations.

14. Can I get a medical certificate through Doctors on Demand?

Yes. If your mental health professional thinks a medical certificate is required they can issue one. If your employer does not require the original document, we can send you a copy via email and avoid postage and handling.

15. Can I get a workers compensation medical certificate through Doctors on Demand?

No. Unfortunately, due to medico-legal reasons, we cannot offer this service and you will need to arrange a face to face appointment.

16. Can my doctor write a referral to see a specialist?

Yes. If you have had a consultation with a psychiatrist, they can refer you to a specialist if required. This will be at the discretion of the psychiatrist you see. Your psychologist can write information letters regarding your condition for other health professionals. Again, this is at the discretion of your psychologist and may not be subsided by Medicare. If a referral to a specialist is required, you can book an appointment to see a GP on our platform.

17. Do I have the choice of a female or male doctor?

Yes. You can request a female or male mental health professional. Simply search our list of mental health professionals. (Please note this request is subject to availability and is not guaranteed).

18. Are your doctors registered in Australia?

All mental health professionals consulting for Doctors on Demand are registered in Australia and certified by Australian standards. All our mental health professionals are fully insured.

19. Will there always be doctors available?

Our aim is to have a mental health professional available 24 hours a day, 7 days a week. However, this is not always practicable. The availability of mental health professionals may vary.

20. Can I use Doctors on Demand on my iPad or iPhone?

Yes, our service can be used from most smartphones and tablets. Download the latest Doctors on Demand app for your device.

21. What security does Doctors on Demand use?

All internet traffic on Doctors on Demand use 256 bit SSL Certificates. 256 bit SSL Certificates are trusted by over 99.9% of current Internet users, Positive SSL is the solution for new websites or environments where trust has been established and entity verification (for identity assurance) is not needed.

Our SSL certificates are provided by Comodo. For more information click here.

Positive SSL on a transparent background

22. What happens to my Medical Records?

Doctors on Demand does not store any medical information on this site. Your medical records are recorded and kept by your consulting doctor. Our management team have run Medical Centres for more than 16 years and apply the same principles of privacy for our patients to Doctors on Demand. 

1. What is QuickScript?
2. Which delivery service should I select?
3. What are the benefits?
4. Is QuickScript covered by Medicare?
5. What does it cost?
6. What is the difference between Private and PBS price options?
7. Do I get any repeats on my prescription?
8. Why is my regular doctor not on the list of QuickScript doctors?
9. How do I order?
10. What medications can I order?
11. Can I get Shedule 8 Controlled Drug (narcotic) medications through QuickScript?
12. When can I order?
13. What type of payments are accepted and is it secure?
14. Can I get a refund?
15. Can my order be sent to a different address than my billing address?
16. Does someone need to be home to receive my order?
17. Can I return a medication I have received?
18. How is my personal and medical information kept safe?
19. Can I get a medical certificate through QuickScript?
20. Can I get a workers compensation medical certificate through QuickScript?
21. Can I request blood tests through QuickScript?
22. Are your doctors registered in Australia?
23. Can I use QuickScript on my iPad, iPhone or mobile device?
24. What security systems do QuickScript use?


RESPONSES

1. What is QuickScript?

QuickScript is a convenient service that allows our patients to request a repeat prescription for a select range of medications they have used before by simply completing an online questionnaire. We arrange for an Australian registered doctor to review your online assessment and determine your suitability for the requested medicine within 24 hours. The questionnaires will gather the same information a GP would normally ask you in a face-to-face consultation. Depending on your suitability, the doctor will either contact you for further information or where appropriate write a prescription as requested.

Quick Script provides an affordable and effective supplement to the traditional health care system.

2. Which delivery service should I select?

You have the choice of having your prescription conveniently dispensed by our Australian pharmacy partner for next day delivery, or we can send the prescription to your preferred local pharmacy for immediate collection if you wish.

Send script to my pharmacy - $4.95 - Prescription Handling Fee

You may choose to have your prescription sent directly to your preferred local pharmacy for immediate collection as soon as the doctor has approved your request. To use this service you must select one of the pharmacies on our list of approved suppliers. If your preferred pharmacy is not on this list you can add them at a later time in My Profile if you obtain all the required details from your pharmacist. After you receive notification that your prescription has been approved and sent to the pharmacy, please call into your pharmacy and ask your pharmacist to check their emails for your prescription.

Mail me my medication - $14.95 - Express Next Day Postage

If you choose to have any prescription sent to our partner pharmacy for dispensing, you will be charged for the cost of the medication and a $14.95 postage fee. As your medicines have strict delivery guidelines, we use Australia Post's Express Post Next Day* receipted delivery service.

*Guaranteed next business day delivery of prescription and/or medicine(s) for appointments booked before 10 am within the Express Post delivery network only, despatch from Brisbane. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If you are in an address outside this network it won't be covered by our Next Day Guarantee.

If you do not complete your consultation before 10 am, we will still do our best to dispatch your parcel that day and it should still get to you in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post varies depending on your exact location. For delivery times between specific points, or to track your parcel online please check here

3. What are the benefits?

The ultimate benefit is the convenience to patients. QuickScript allows patients who have an ongoing condition and know what medication they need, to be able to request a prescription from a doctor without having to physically visit one. This is particularly useful for patients seeking prescription refills for medication they have previously been prescribed. Depending on your circumstances, QuickScript could well be a cheaper, more convenient way of consulting a general practitioner.

Think about the true cost of seeing a doctor. When you look at the time taken to; make an appointment at a time that suits, arrange time off work, travel to the medical centre, wait in the waiting room and then go to the pharmacy, it all adds up. Now consider the convenience of completing a short online questionnaire in the comfort of your home or office and then having the option to pick up your prescription at your local pharmacy or have your medication posted directly to you.

4. Is QuickScript covered by Medicare?

No, the QuickScript doctors' consultation fee is not covered by Medicare and is privately billed. However, most of the medications you will be requesting a QuickScript for are subsidised under the PBS for Medicare card holders.

5. What does it cost?

Registering with QuickScript is free.

After completing the questionnaire(s) the checkout fees include a $25 doctor consultation fee for your prescription, a delivery charge, and the cost of your medicine(s) if you would like your script dispensed and posted.

Cost breakdown:

Send script to my pharmacy

  • Doctor consultation for your prescription - $25
  • Prescription handling fee - $4.95

If you choose this option when selecting your product, we will remove the cost of the medicine. You then only pay for the doctor consultation fee and a prescription handling fee, but you will then have to pay for the cost of the medicine at your chosen pharmacy.

Mail me medication

  • Doctor consultation for your prescription - $25
  • Cost of your medicine - varies depending on your medication. Please see Our Products for full price list.
  • Delivery - $14.95 Express Post Next Day delivery*.

*Guaranteed next business day delivery for orders placed before 10 am within the Express Post delivery network only, despatch from Brisbane.

6. What is the difference between Private and PBS price options?

PRIVATE
Selecting the Private price allows you to choose to have multiple quantities of your prescription supplied up to a maximum of three (3) times. No repeats will be issued and you will not receive Prescription Record Form stickers to count towards your Safety Net entitlement. Prescriptions not subsidised under the Pharmaceutical Benefits Scheme (PBS) will only be available at the Private price. Receipts are always issued to enable you to claim a rebate through your Private Health Fund (if applicable).

PBS (PHARMACEUTICAL BENEFITS SCHEME)
By selecting this price option you will receive a PBS prescription with repeats at the doctor's discretion.  These prices are only available to customers with a current Medicare card for medication subsidised under the PBS. Prescription Record Form stickers will be supplied to enable you to count towards your Safety Net entitlement. 

7. Do I get any repeats on my prescription?

As above, if you select the private price option no repeats will be issued but you will be able to order multiple quantities to be dispensed at once up to a maximum of three (3) times. If you select the PBS price option you may receive a PBS prescription with repeats at the doctor's discretion.  Repeats will not be issued at the time of supply of your medicine as the pharmacist needs to be in possession of the hard copy paper prescription to supply them.

If you asked for your prescription to be sent to your preferred local pharmacy, they will receive the paper prescription from the doctor within 7 days and you can make arrangements with your pharmacist to either keep your repeats on file or have them posted out to you when the owing prescription is reconciled.

If you asked QuickScript to arrange for your prescription to be dispensed and delivered to you, the repeats will be posted out to you by our pharmacy partner at no further charge when the hard copy prescription has been received from the doctor.

8. Why is my regular doctor not on the list of QuickScript doctors?

We aim to have every doctor in Australia signed up to provide this service to their patients. If your doctor is not on the list, send us their details here and we will invite them to join.

9. How do I order?

First-time users will need to register an account. Registering is free and all you will need to complete the process is your Medicare card and to answer some general medical questions.

Then just follow the prompts on the homepage and complete 3 easy steps.

  1. Choose your medication(s)
  2. Complete the Questionnaire(s)
  3. Provide payment details

10. What medications can I order?

QuickScipt offers a select range of medications for chronic conditions that may not require a face to face doctor’s consultation.  You can search our complete list of medications and prices here. We aim to keep expanding the number of medicines we offer and the conditions we can treat. If you cannot find the medication you are looking for, please book a video conference appointment with a doctor here.

11. Can I get Schedule 8 Controlled Drug (narcotic) medications through QuickScript?

No. Schedule 8 Controlled Drug medications will not be prescribed via QuickScript. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse.

12. When can I order?

One of the major benefits of QuickScript is that you can access the service 24 hours a day 7 days a week at your own convenience. Generally, you will receive a response within one business day.

13. What type of payments are accepted and is it secure?

We currently only accept all major credit cards. We use Stripe as our payment gateway and do not store any credit card details on our site. For more information on Stripe please click here.

14. Can I get a refund?

The doctor must make the final assessment before your order is confirmed, so completing the questionnaire and checkout process does not guarantee you will receive the prescription or medicine. If the doctor thinks that you need a face to face consultation, you will receive a full refund and we will advise you to attend your local practice, or if suitable, book an online Telehealth video conference appointment with a doctor here

15. Can my order be sent to a different address than my billing address?

Yes. An alternative delivery address can be provided when you order your treatment. If you have any special requirements, please do not hesitate to contact us.

16. Does someone need to be at home to receive my order?

Yes. All orders must be signed for when delivered. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. If nobody is available to receive the order, Australia Post will leave a card for you which will provide details of how to arrange collection or delivery at a more convenient time.

17. Can I return a medication I have received?

Unfortunately, we cannot provide refunds on prescription medicines as the law prohibits their return once they have been dispensed. This is due to State Health regulations stipulating that general medicines and prescriptions, including any preparation that is taken orally cannot be returned or refunded. Once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and it is possible the product could be tampered with.

18. How is my personal and medical information kept safe?

QuickScript has a legal obligation to protect your personal and medical information and we have multiple security measures built into the website to achieve this. We cannot share your personal information with any third party that is not involved in delivering our service without your explicit consent. QuickScript does not store any medical information on this site and all the information you supply us with is legally protected under doctor-patient privilege. You can view our privacy policy here.

19. Can I get a medical certificate through QuickScript?

No. However, if eligible you are able to obtain a medical certificate via a Telehealth video conference appointment by booking here. 

20. Can I get a workers compensation medical certificate through QuickScript?

No. Unfortunately, due to medico-legal reasons, we cannot offer this service and you will need to arrange a physical face to face appointment.

21. Can I request blood tests through QuickScript?

QuickScript will not initially be including pathology as part of the service. If you would like to request a blood test, a face to face general practitioner visit or a Telehealth video conference appointment will be required. Book an appointment online here

22. Are your doctors registered in Australia?

All doctors consulting for QuickScript are registered in Australia and certified by Australian standards. All doctors are fully insured.

23. Can I use QuickScript on my iPad, iPhone or mobile device?

Yes, our service can be used from most smartphones and tablets with an internet connection.

24. What security systems do QuickScript use?

All internet traffic on QuickScript use 256 bit SSL Certificates. 256 bit SSL Certificates are trusted by over 99.9% of current Internet users, Positive SSL is the solution for new websites or environments where trust has been established and entity verification (for identity assurance) is not needed.

Our SSL certificates are provided by Comodo. For more information click here.

Positive SSL on a transparent background