Frequently Asked Questions | Doctors on Demand

Our Frequently Asked Questions (FAQ) section answers most of the commonly asked questions. If your query is not listed please send us your enquiry and we will provide an answer for you.

RESPONSES

1. What is Doctors on Demand?

Doctors on Demand is an online service that provides patients with access to doctors via video conference appointments. We provide a convenient and secure system for you to see a doctor via video consultation at a time that suits you, from the comfort of your own home, or on the go with your mobile device. Our model gives GP's a platform to deliver care in a more efficient and patient-centric way. It is the perfect solution for time-poor patients and those unable to readily access regular health services for urgent but non-emergency conditions for adults and children. Because we are an online service, our doctors provide consultations via video consultation, so a home visit is not necessary.

We are a patient-driven service. As a patient, you are in control of the timing of your consultation. You simply need to log onto our website or app and choose: “I want to see a doctor” and you can book your appointment immediately or in advance. There is no need for you to phone our reception to arrange your appointment – so you can arrange your appointment online whenever and wherever suits you

2. What are the benefits?

The ultimate benefit is the convenience to patients. Doctors on Demand provides patients with immediate access to doctors online. This is exceptionally useful for time poor patients or when a doctor is needed outside of regular clinic hours. Patients can avoid driving, parking and sitting in a waiting room with other sick people, and can be speaking with a doctor within minutes. This is of particular benefit to rural patients or those where access to local General Practitioner's is limited.

Any prescriptions written can be delivered via fax and email to your local pharmacy for immediate collection of your medication or we offer an Express Post delivery service for home delivery of your medication.

3. Is my consultation covered by Medicare?

Video Consultations with General Practitioners are not currently covered by Medicare and are privately billed. You may be able to claim some of the cost of your appointment back through your private health insurance. Check with your insurance provider. Whilst Medicare does not subsidise your GP Telehealth consultation, for identification and insurance purposes, you will need to provide your Medicare card number when registering an account with Doctors on Demand.

4. Can I use this service if I am overseas?

No. Due to medico-legal reasons we are unable to offer Doctors on Demand video consultations to patients outside Australia.

5. Can international tourists use this service?

Yes they can as long as they are in Australia at the time of their consultation.

6. How do I book?

Simply go to our website or download our app and choose “I want to see a Doctor” on our homepage. You can choose to see a doctor “Now” i.e. no waiting or choose an appointment time that suits you. You can read each doctor’s bio and rating. If you are a new patient, you will need to register on our platform. Registering is free and requires you to answer some general medical questions, just like any other medical centre. Enter the reason for your appointment, your preferred pharmacy and your payment details, then sit back, relax and wait for your Doctor on Demand to join the session.

Doctors on Demand uses the OpenTok software platform for video conferencing. The following browsers are supported by OpenTok:

Google Chrome (latest release version)

Opera (latest release version)

We recommend you use one of the above browsers when using Doctors on Demand for optimal performance

Internet Explorer 8,9,10 and 11 is NOT supported.

If you are using a mobile device with iOS or Android, you can download the Doctors on Demand app from the App store or Google Play for FREE.

If you are using a personal computer, in addition to good internet connection you will need access to a web camera and in some cases external speakers.

7. When can I book my video consultation?

Doctors on Demand is available 24 hours a day, seven (7) days a week. Between the hours of 8 a.m. and 6 p.m. AEST, you can book an appointment on demand, that is, no waiting. Outside of these hours (from 6 p.m. to 8 a.m. AEST) you can book an appointment in advance at a time that is convenient to you.

8. What if my video consultation drops out?

There are several reasons why your video consultation may not connect or connects and then drops out. Poor internet connection can cause drop outs. Our minimum requirement is 3G capability, however, if the service drops below that then the video consultation may be lost.

If your connection with the doctor is lost:

The doctor will attempt to reconnect to the video consultation – you will be asked to re-join the session; OR
The doctor will attempt to call you on the mobile number you have provided in your Doctors on Demand profile – please ensure that your phone number is correct. The doctor’s call will be from a “no caller ID” number. Please be available to answer the call. In most instances, the consultation can be conducted via telephone, but if not appropriate, the doctor may request you re-book another appointment.
If the doctor is unable to contact you, he may cancel your appointment and ask you to re-book another appointment.

9. How much will it cost and how do I pay?

Doctors on Demand video conference appointments are privately billed. Our fees are:

Business hours appointments - $60 (up to15 minutes) plus $2.95 prescription handling fee (if a prescription is issued)

After hours appointments - $90 (up to 15 minutes) plus $2.95 prescription handling fee (if a prescription is issued)

Our business hours for the purposes of consultation fees are:

Mon-Sun 8am-6pm AEST

For customer service, we have staff available Mon-Fri 8.30 am - 5.30 pm AEST only.

After you have registered and selected your preferred doctor you will be asked to provide credit card payment details before your appointment for pre-authorisation.

If you choose to have any prescription sent to our partner pharmacy for dispensing, you will be charged separately by the pharmacy for the cost of the medication and a $9.95 postage fee. As your medicines have strict delivery guidelines, we use Australia Post's Express Post Next Day* receipted delivery service.

*Guaranteed next business day delivery of prescription and/or medicine(s) for appointments booked before 10 am AEST within the Express Post delivery network only, with dispatch from Brisbane. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If you are in an address outside this network it won't be covered by our Next Day Guarantee.

If you do not complete your consultation before 10am AEST we will still do our best to dispatch your parcel that day and it should still get to you in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post varies depending on your exact location. For delivery times between specific points, or to track your parcel online please check here.

10. What if the doctor is running late? What if I need a longer appointment?

It is extremely rare for our doctors to be late. If the doctor is temporarily unavailable for any reason, they will let you know how long they will be. You can then choose to wait or cancel the appointment and book another appointment. Your consultation does not start until both parties have joined the session.

If you need more time with the doctor, the doctor will suggest booking a follow up appointment.

11. What if I no longer need the appointment? Can I get a refund?

Video Consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels that your appointment is not suitable for a video conference, then at their discretion they can cancel the appointment and you will not be charged.

Research shows that 70% of GP presentations can be handled via telehealth*. However, video consultation appointments are not suitable for all conditions. For emergencies and serious medical conditions, your local hospital or GP are better suited to care for your needs. If you are seeking a prescription for a Schedule 8 controlled drug or any drug of addiction, please do not proceed with a video consultation as our doctors will not prescribe these restricted medications and a refund will not be issued for patients booking appointments for this reason.

*American Medical Association and Wellness Council of America

12. Can I get prescription medication through Doctors on Demand Video Consultations?

Yes, in fact most consultations will be for patients needing a prescription. We suggest you have any regular medications you are taking with you to show the doctor during your video consultation. . At the end of the consultation if the doctor feels it is necessary to write you a prescription, you will have the choice of having your script sent to your local pharmacy for immediate collection or alternatively, for non-urgent conditions or if more convenient, you can have the prescription dispensed by our pharmacy partner and posted out to you.

In some instances, the doctor may only prescribe a short course of medication and suggest that you see your regular doctor for review. This is entirely at the doctor’s discretion.

13. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?

No. Schedule 8 Controlled Drug medications, drugs of addiction and Duromine will NOT be prescribed via our service. Please do not proceed to book a video consultation if you are seeking such medication as your consultation fee will not be refunded.

14. Can I get a medical certificate through Doctors on Demand?

Absolutely. If the consulting doctor thinks a medical certificate is required, they can issue one. Your medical certificate will be emailed to you following your video consultation. If your employer requires the original document, we can post it to you, on request.

15. Can I get a workers compensation medical certificate through Doctors on Demand?

No. Unfortunately due to medico-legal reasons we cannot offer this service and you will need to arrange a face to face appointment.

16. What if my doctor requests blood tests?

Your doctor may request blood pathology tests during your Video Consultation. Your blood pathology request form will be emailed to you following your consultation.

17. Can my doctor write a referral to see a specialist?

Yes. This will be at the discretion of the doctor you see. Referrals will be emailed to you following your consultation.

18. Do I have the choice of a female or male doctor?

Yes. You can request a female or male doctor. (Please note this request is subject to availability and is not guaranteed).

19. Are your doctors registered in Australia?

All doctors consulting for Doctors on Demand are registered in Australia and certified by Australian standards. All doctors are fully insured.

20. Will there always be doctors available?

We have a doctor available 24 x 7, 365 days a year. Our aim is to have a doctor available on demand at during the hours of 8 am to 6 pm AEST and by appointment after that. The availability of doctors may vary, but appointments are usually available within an hour.

21. Can I use Doctors on Demand on my iPad or iPhone?

Yes, our service can be used from most smartphones and tablets. Download the latest Doctors on Demand app for your device for free from the App Store or Google Play.

22. What security does Doctors on Demand use?

All internet traffic on Doctors on Demand use 256 bit SSL Certificates. 256 bit SSL Certificates are trusted by over 99.9% of current Internet users, Positive SSL is the solution for new websites or environments where trust has been established and entity verification (for identity assurance) is not needed.

Our SSL certificates are provided by Comodo. For more information click here.

Positive SSL on a transparent background

23. What happens to my Medical Records?

Doctors on Demand does not store any medical information on this site. Your medical records are recorded and kept by your consulting doctor. Our Board members have run Medical Centres for more than 16 years and apply the same principles of privacy for our patients to Doctors on Demand.

ABOUT DOCTORS ON DEMAND

1. What is Doctors on Demand?
2. What are the benefits?

ABOUT THE CONSULTATION

3. Should I see a psychologist, psychiatrist, or counselor?
4. Is my consultation covered by Medicare?
5. Can I use this service if I am overseas?
6. Can international tourists use this service?
7. How do I book?
8. When can I book my consultation?
9. How much will it cost and how do I pay?
10. What if the mental health professional is running late?
11. What if I no longer need the appointment? Can I get a refund?

WHAT SERVICES ARE OFFERED?

12. Can I get prescription medication through Doctors on Demand?
13. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?
14. Can I get a medical certificate through Doctors on Demand?
15. Can I get a workers compensation medical certificate through Doctors on Demand?
16. Can my mental health professionals write a referral to see a specialist?

ABOUT OUR DOCTORS

17. Do I have the choice of a female or male mental health professional?
18. Are your mental health professionals registered in Australia?
19. Will there always be mental health professionals available?

IT REQUIREMENTS, SECURITY AND PRIVACY

20. Can I use Doctors on Demand on my iPad or iPhone?
21. What security systems does Doctors on Demand use?
22. What happens to my Medical Records?

RESPONSES

1. What is Doctors on Demand?

Doctors on Demand is an online service that provides customers with access to video conference appointments with mental health professionals. We provide a convenient and secure system for you to book a consultation at a time that suits you and enable you to see your mental health professional from the comfort of your own home, or on the go with your mobile device. Our model provides a platform to deliver care in a more efficient and patient-centric way. It is the perfect solution for time-poor patients and those unable to readily access support services for urgent but non-crisis conditions

2. What are the benefits?

The ultimate benefit is better access to the support you need. Doctors on Demand provides customers with a list of available mental health professionals. Accessing mental health support via telehealth can fill the gap where face-to-face therapy is not available or accessible. It can also be a beneficial point to start for some patients who do not feel ready to speak to someone face-to-face. Telehealth for mental health provides effective and evidence-based care. Our practitioners are experts in their field who deliver high quality care in line with best practice guidelines for mental health.

3. Should I see a psychologist, psychiatrist, our counsellor

We offer a range of support options for you. Everyone has different needs and different health professionals offer different types of services for the treatment of mental health conditions. Psychologists specialise in the assessment, treatment and management of mental health conditions and can provide psychological therapies and cognitive behaviour therapy. These therapies are particularly suited to telehealth. Psychiatrists are medical doctors who specialise in the treatment of mental health conditions. Psychiatrists can prescribe medication if they feel this is the best treatment for you. Counsellors are professionals who offer talking therapies. A counsellor can talk through specific problems and offer solutions. All our counsellors are registered with appropriate professional bodies. If you are unsure which mental health professional is most appropriate for you, we advise you book an appointment with a GP to discuss the most appropriate path for your treatment.

4. Is my consultation covered by Medicare?

Video Consultations with mental health professionals are privately billed. Under the Better Access program, Medicare may subsidise your telehealth consultation. You will require a referral from your GP or specialist. You may also be able to claim some of the cost of your appointment back through your private health insurance. Check with your insurance provider. For identification and insurance purposes, you may need to provide your Medicare card number, if you have one, when registering an account with Doctors on Demand.

5. Can I use this service if I am overseas?

No. Due to medico-legal reasons, we are unable to offer Doctors on Demand video consultations to patients outside Australia.

6. Can international tourists use this service?

Yes, they can, as long as they are in Australia at the time of their consultation.

7. How do I book?

Just follow the prompts on the homepage and press the button to 'Talk to a Mental Health Expert now' or 'Redeem a benefit' if you have an applicable insurance policy. You can search our list of mental health professionals and request an appointment with them. The practitioner will then reply with their available appointment times for you to select and confirm a time that is suitable to you. The practitioner may be available on demand and in that case, you will be able to book an immediate appointment. You can find out more about each of our practitioners by reading their bio and reviewing their fee schedule and appointment length. If you are a new patient, you will need to register. Registering is free and you will then answer some general questions about your mental health over the past week.

Doctors on Demand uses the OpenTok software platform for video conferencing. The following browsers are supported by OpenTok:

Google Chrome (latest release version)

Opera (latest release version)

We recommend you use one of the above browsers when using Doctors on Demand for optimal performance.

Internet Explorer 8,9,10 and 11 is NOT supported.

Safari is NOT supported.

Firefox is NOT supported.

If you are using a mobile device with iOS or Android, you can download the Doctors on Demand app from the App store for FREE.

If you are using a personal computer, in addition to good internet connection you will need access to a web camera and in some cases external speakers.

8. When can I book my video consultation?

You will be able to book an appointment on demand or request an appointment at a time that is convenient to you, depending on the availability of your mental health professional.

9. How much will it cost and how do I pay?

A Doctors on Demand telehealth video conference appointment is privately billed. We offer a variety of mental health services including access to counsellors, psychologists, and psychiatrists. Our pricing varies depending on the type of practitioner you require and the individual mental health professional you choose. All applicable fees will be visible to you prior to confirming your appointment. After you have registered and selected your preferred mental health professional you will be asked to provide credit card payment details before your appointment for pre-authorisation.

10. What if the mental health professional is running late? What if I need a longer appointment?

It is extremely rare for your mental health professional to be late as they publish their availability only when they are free or have responded to your request. If they are temporarily unavailable for any reason, they can let you know how long they will be. You can then choose to wait or book another appointment time. Your consultation does not start until both parties have joined the session.

11. What if I no longer need the appointment? Can I get a refund?

Video Consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the mental health professional feels that your appointment is not suitable for a video conference, then at their discretion they can cancel the appointment and you will not be charged.

12. Can I get prescription medication through Doctors on Demand Video Consultations?

Yes, if you have a consultation with a psychiatrist you may obtain a prescription if the psychiatrist feels this is the best treatment for you. We suggest you have any regular medications you take with you to show the mental health professional at your appointment. At the end of the consultation if the psychiatrist feels it is necessary to write you a prescription, you will have the choice of having it dispensed at your local pharmacy for immediate collection, or alternatively, if more convenient, you can have the prescription dispensed by our pharmacy partner and posted out to you.

13. Can I get Schedule 8 Controlled Drug (narcotic) medications through Doctors on Demand?

No Schedule 8 Controlled Drug medications will be prescribed via Video Consultations. Please do not proceed to book a video consultation if you are seeking such medication as your consultation fee will not be refunded

14. Can I get a medical certificate through Doctors on Demand?

Yes. If your mental health professional thinks a medical certificate is required, they can issue one. Your medical certificate will be emailed to you following your video consultation. If your employer requires the original document, we can post it to you, on request.

15. Can I get a workers compensation medical certificate through Doctors on Demand?

No. Unfortunately, due to medico-legal reasons, we cannot offer this service and you will need to arrange a face to face appointment.

16. Can my doctor write a referral to see a specialist?

Yes. If you have had a consultation with a psychiatrist, they can refer you to a specialist if required. This will be at the discretion of the psychiatrist you see. Your psychologist can write information letters regarding your condition for other health professionals. Again, this is at the discretion of your psychologist and may not be subsided by Medicare. If a referral to a specialist is required, you can book an appointment to see a GP on our platform.

17. Do I have the choice of a female or male mental health professional?

Yes. You can request a female or male mental health professional. Simply search our list of mental health professionals. (Please note this request is subject to availability and is not guaranteed).

18. Are your mental health professionals registered in Australia?

All mental health professionals consulting for Doctors on Demand are registered in Australia and certified by Australian standards. All our mental health professionals are fully insured.

19. Will there always be mental health professionals available?

Our aim is to have a mental health professional available 24 hours a day, 7 days a week. However, this is not always practicable. The availability of mental health professionals may vary.

20. Can I use Doctors on Demand on my iPad or iPhone?

Yes, our service can be used from most smartphones and tablets. Download the latest Doctors on Demand app for your device for free from the App Store or Google Play.

21. What security does Doctors on Demand use?

Our SSL certificates are provided by Comodo. For more information click here.

22. What happens to my Medical Records?

Doctors on Demand does not store any medical information on this site. Your medical records are recorded and kept by your consulting doctor. Our management team have run Medical Centres for more than 16 years and apply the same principles of privacy for our patients to Doctors on Demand.

1. What is QuickScript?
2. Which delivery service should I select?
3. What are the benefits?
4. Is QuickScript covered by Medicare?
5. What does it cost?
6. What is the difference between Private and PBS price options?
7. Do I get any repeats on my prescription?
8. How do I order?
9. What medications can I order?
10. Can I get Schedule 8 Controlled Drug (narcotic) medications through QuickScript?
11. When can I order?
12. What type of payments are accepted and is it secure?
13. Can I get a refund?
14. Can my order be sent to a different address than my billing address?
15. Does someone need to be home to receive my order?
16. Can I return a medication I have received?
17. How is my personal and medical information kept safe?
18. Can I request blood tests through QuickScript?
19. Are your doctors registered in Australia?
20. Can I use QuickScript on my iPad, iPhone or mobile device?
21. What security systems do QuickScript use?

RESPONSES

1. What is QuickScript?

QuickScript is a convenient service that allows our patients to request a repeat prescription for a select range of medications they are currently taking by simply completing an online questionnaire. An Australian registered doctor will review your online assessment and determine your suitability for the requested medicine within 24 hours. The questionnaires will gather the same information a GP would normally ask you in a face-to-face consultation. Depending on your suitability, the doctor will either contact you for further information or where appropriate write a prescription as requested.

Quick Script provides an affordable and effective supplement to the traditional health care system.

2. Which delivery service should I select?

We have two options for delivery:

Your prescription can be conveniently dispensed by our Australian pharmacy partner for next day delivery, or
We can send the prescription to your preferred local pharmacy for immediate collection of your medication.

Send script to my pharmacy - $2.95 - Prescription Handling Fee

You may choose to have your prescription sent to your preferred local pharmacy for immediate collection as soon as the doctor has approved your request. Your script will be sent via fax AND email.

We have approximately 2000 pharmacies available on our platform. If your preferred pharmacy is not on this list, you can request that they join our service by adding their details when you request your prescription. Our staff will contact the dispensary staff to facilitate their registration Please note that this can only be done within our business hours. If you are requiring your medication outside of our usual business hours, please choose a pharmacy that is already registered on our platform.

After you receive notification that your prescription has been approved and sent to the pharmacy, please call into your pharmacy and ask your pharmacist to check their emails and fax for your prescription. Please remind the dispensary staff that your prescription has been sent by email and fax. If they cannot find our email in their inbox, please ask them to check their junk mail folder. It is recommended that you call your pharmacy in advance to ensure they have received your prescription.

Mail me my medication - $9.95 - Express Next Day Postage

If you choose to have your prescription sent to our partner pharmacy for dispensing, you will be charged for the cost of the medication and a $9.95 postage fee. As your medicines have strict delivery guidelines, we use Australia Post's Express Post Next Day* receipted delivery service.

*Guaranteed next business day delivery of prescription and/or medicine(s) for appointments booked before 10 am AEST within the Express Post delivery network only, despatch from Brisbane. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If you are in an address outside this network, it won't be covered by our Next Day Guarantee.

If you complete your prescription request after 10 am AEST, we will still do our best to dispatch your parcel that day and it should still get to you in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post vary depending on your exact location. For delivery times between specific points, or to track your parcel online please check here.

3. What are the benefits?

The ultimate benefit is the convenience to patients. QuickScript allows patients who are currently taking specific medication for an ongoing condition, to request a prescription without having to physically visit a GP clinic. QuickScript may also be a cheaper way to consult with a general practitioner.

The true cost of seeing a doctor is not just the money - the time taken to; make an appointment at a time that suits, arrange time off work, travel to the medical centre, wait in the waiting room and then go to the pharmacy, all adds up. Consider, as an alternative, the convenience of completing an online questionnaire in the comfort of your home or office and choosing to pick up your medication at your local pharmacy or have it posted directly to you. True saving.

4. Is QuickScript covered by Medicare?

No, the QuickScript doctors' consultation fee is not covered by Medicare and is privately billed. However, most of the medications are subsidised under the PBS for Medicare card holders.

5. What does it cost?

We have two options:

If you choose to have your script sent to your local pharmacy, our fees are:

Doctor consultation for your prescription - $25
Prescription handling fee - $2.95

You will pay for the cost of the medicine at your chosen pharmacy.

If you choose to have your medication mailed direct to you, our fees are:

Doctor consultation for your prescription - $25
Cost of your medicine - varies depending on your medication – the cost will be clear on checkout.
Delivery - $9.95 Express Post Next Day delivery*.

*Guaranteed next business day delivery for orders placed before 10 am AEST within the Express Post delivery network only, despatch from Brisbane.

6. What is the difference between Private and PBS price options?

PRIVATE Selecting the Private price allows you to choose to have multiple quantities of your prescription supplied up to a maximum of three (3) times. No repeats will be issued, and you will not receive Prescription Record Form stickers to count towards your Safety Net entitlement. Prescriptions not subsidised under the Pharmaceutical Benefits Scheme (PBS) will only be available at the Private price. Receipts are always issued to enable you to claim a rebate through your Private Health Fund (if applicable).

PBS (PHARMACEUTICAL BENEFITS SCHEME) By selecting this price option you will receive a PBS prescription with repeats at the doctor's discretion. These prices are only available to customers with a current Medicare card for medication subsidised under the PBS. Prescription Record Form stickers will be supplied to enable you to count towards your Safety Net entitlement.

7. Do I get any repeats on my prescription?

Repeats are always in the discretion of the reviewing doctor. It is possible to request repeats using our service, however, Doctors on Demand has no influence over the approval of your prescription request, or the number of repeats issued. The reviewing doctor is given the discretion to act according to their professional judgement considering each patient's best interests and the limitations of a non-face-to-face online consultation. If you would like to discuss your request for repeats, you can book a video consult appointment, “Talk to a Doctor Now”. We have a doctor available 24/7 for video consult appointments.

As above, if you select the private price option no repeats will be issued but you will be able to order multiple quantities to be dispensed at once up to a maximum of three (3) times. If you select the PBS price option, you may receive a PBS prescription with repeats at the doctor's discretion. Repeats will not be issued at the time of supply of your medicine as the pharmacist needs to be in possession of the hard copy paper prescription to supply them.

If you asked for your prescription to be sent to your preferred local pharmacy, they will receive the paper prescription from the doctor within 7 days and you can make arrangements with your pharmacist to either keep your repeats on file or have them posted out to you when the owing prescription is reconciled.

If you choose to have your medication dispensed and delivered to you, the repeats will be posted out to you by our pharmacy partner at no further charge when the hard copy prescription has been received from the doctor.

8. How do I order?

First-time users will need to register and create a Doctors on Demand profile. Registering is simple and free. To complete the process, have your Medicare card handy (if you have one) and be ready to answer some general medical questions.

Then just follow the prompts on the homepage and complete 3 easy steps.

Choose your medication(s)
Complete the Questionnaire(s)
Provide payment details

9. What medications can I order?

QuickScript offers a select range of medications for chronic conditions that may not require a face to face doctor's consultation. You can search for your medication here We aim to keep expanding the number of medicines we offer and the conditions we can treat. If you cannot find your regular medication, please book a video conference appointment with a doctor here to discuss your prescription needs with one of our doctors.

10. Can I get Schedule 8 Controlled Drug (narcotic) medications through QuickScript?

No. Schedule 8 Controlled Drug medications and drugs of addiction will never be prescribed via QuickScript. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. Drugs of this nature will not be prescribed via our service, as we believe this medication should be carefully monitored by your regular healthcare provider. Please do not proceed to book a video consultation if you are seeking such medication as your consultation fee will not be refunded.

11. When can I order?

One of the major benefits of QuickScript is that you can access the service 24 hours a day 7 days a week at your own convenience. During our regular business hours, we aim to review all prescription requests within one (1) hour. However, our doctor may contact you for further information or clarification if they deem it necessary. Generally, you will receive a response within one (1) business day.

12. What type of payments are accepted and is it secure?

Doctors on Demand repeat prescription service is privately billed. We currently accept all major credit cards. We use PayWay as our payment gateway and do not store any credit card details on our site. For more information on PayWay please click here.

13. Can I get a refund?

We value your health and our doctors carefully review your responses to our condition questionnaires. The reviewing doctor will make the final assessment on your suitability for the requested medication before your order is confirmed. Completing the questionnaire and checkout process does not guarantee you will receive the prescription or medicine. If the reviewing doctor thinks that you need a face to face consultation, you will receive a full refund and we will advise you to attend your local practice, or if suitable, book an online telehealth video conference appointment with a doctor here.

14. Can my order be sent to a different address than my billing address?

Yes. An alternative delivery address can be provided when you order your medication. Please ensure that your delivery address is complete and accurate. If you have any special requirements, please do not hesitate to contact us.

15. Does someone need to be at home to receive my order?

All medication orders must be signed for when delivered; however, Australia Post has the authority to leave it in a safe place without a signature. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues. If nobody is available to receive the order and there is no safe area to leave it, Australia Post will leave a card for you which will provide details of how to arrange collection or delivery at a more convenient time.

16. Can I return a medication I have received?

Unfortunately, we cannot provide refunds on prescription medicines as the law prohibits their return once they have been dispensed. This is due to State Health regulations stipulating that general medicines and prescriptions, including any preparation that is taken orally cannot be returned or refunded. Once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed, and it is possible the product could be tampered with.

17. How is my personal and medical information kept safe?

Doctors on Demand takes its legal obligation to protect your personal and medical information very seriously and we have multiple security measures built into the website to achieve this. We will not share your personal information with any third party that is not involved in delivering our service without your explicit consent. Doctors on Demand does not store any medical information on this site and all the information you supply us with is legally protected under doctor-patient privilege. You can view our privacy policy here.

18. Can I request blood tests through QuickScript?

If you would like to request a blood test, a video conference appointment will be required. Book an appointment online here.

19. Are your doctors registered in Australia?

All doctors consulting for Doctors on Demand are registered in Australia and certified by Australian standards. All doctors are fully insured.

20. Can I use QuickScript on my iPad, iPhone or mobile device?

Yes, our service can be used from most smartphones and tablets with an internet connection. Download the latest Doctors on Demand app for your device for free from the App Store or Google Play.

The following browsers are supported by OpenTok:

Google Chrome (latest release version)
Opera (latest release version)

We recommend you use one of the above browsers when using Doctors on Demand for optimal performance.

Internet Explorer 8, 9, 10 and 11 is NOT supported.

21. What security systems does QuickScript use?

All internet traffic on QuickScript use 256 bit SSL Certificates. 256 bit SSL Certificates are trusted by over 99.9% of current Internet users, Positive SSL is the solution for new websites or environments where trust has been established and entity verification (for identity assurance) is not needed.

Our SSL certificates are provided by Comodo. For more information click here.