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Prescriptions

Need to learn more about how prescriptions can be accessed?

If the Doctor has provided you with an eScript, paper prescriptions are not created and cannot be issued to a patient or pharmacy. If you were not provided an eScript to your mobile phone to present to a pharmacy, in accordance with current legislation, hard copy prescriptions will be mailed directly to the patient’s nominated pharmacy within 10 days of the consultation. If your pharmacy has any concerns, they are welcome to contact us. Repeats can also be dispen...
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Did you select a pharmacy from our list of registered pharmacies? If you received an email notification advising you your prescription has been sent, then it has been sent via fax and email. Please ensure the pharmacist has checked their junk folder and their fax. You are able to resend your script from your Dashboard once you have signed in. Did you enter new pharmacy details when you registered? If you have entered a pharmacy that has not previously been registered on our service, please no...
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Medications of that nature are not routinely prescribed through our virtual care service and should be sourced from your regular GP for your own safety and wellbeing. We apologise that we are unable to assist you in this circumstance.
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No. Schedule 8 Controlled Drug medications and drugs of addiction will not regularly be prescribed via our service. It may not be appropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. Our doctors believe this medication should be carefully monitored by your regular healthcare provider. Please do not proceed to book a video consultation if you are seeking such medication, as your appointment fee will not be refunded.
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Some pharmacies restrict access to email links. Please let your pharmacist know that we have also sent your prescription via fax and they can check there.
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You can request an electronic prescription (eScript) by either providing your: Individual Healthcare Identifier (IHI) number found on your COVID-19 digital certificate Medicare card details including your individual reference number and expiry date This can be updated in your Doctors on Demand patient profile.  
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Book a video consultation with one of our doctors to review your prescription request; you can find the pricing for our appointments on our website. You will then pay for the cost of the medicine at your chosen pharmacy.  
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Unfortunately, our partner pharmacies cannot provide refunds on prescription medicines as legislation prohibits their return once they have been dispensed. This is due to State health regulations stipulating general medicines and prescriptions, including any preparation that is taken orally cannot be returned or refunded. Once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed, and it is possible the product could be tampered with.
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Due to recent policy changes to professional indemnity insurance for our doctors, asynchronous reviews for repeat prescription requests (QuickScripts) will no longer be available unless associated with a video consultation. Please proceed with your online prescription request and book a scheduled or on-demand consultation with a doctor at your convenience.   At Doctors on Demand, we remain committed to providing high quality clinical care to our patients and continue to support our doctors to ...
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Doctors on Demand’s service offers repeat medications for chronic conditions. Please book a video appointment with a doctor to discuss your prescription needs with one of our doctors. We aim to keep expanding the number of medicines we offer and the conditions we can treat.
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Repeats are always at the discretion of the reviewing doctor. It is possible to request repeats using our service, however, Doctors on Demand has no influence over the approval of your prescription request, or the number of repeats issued. The consulting doctor is given the discretion to act according to their professional judgement considering each patient’s best interests and the limitations of an online consultation. If you would like to discuss your request for repeats, you can book a vide...
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We have two options for prescription delivery: if you have a current Medicare Card or Individual Healthcare Identifier (IHI), we can electronically send the prescription by eScript directly to your mobile phone for you to present at any pharmacy in Australia for dispensing. Alternatively, we can send the prescription to your preferred local pharmacy for immediate collection of your medication. Your script will be sent via fax and email to the nominated pharmacy. We have approximately 4000 pharma...
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