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Appointments

Fast convenient virtual appointments on-demand or scheduled at a time that suits you.

Click Get Started and select your preferred appointment type and best time for you. Login or Sign Up by entering your personal details, choose your preferred appointment time and complete your booking by entering payment details online.
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Doctors on Demand is available 24 hours a day, seven (7) days a week Australia-wide. Between the hours of 8 a.m. and 6 p.m. in all time zones, you can book an appointment on demand, that’s right…no waiting! Outside of these hours (from 6 p.m. to 8 a.m.) you can book an appointment in advance at a time that is convenient to you. Get Started and see a doctor from the convenience of your home or office right now.
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You can view our full pricing schedule via the table below. Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated above. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria. Please note – ...
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There is no need to contact us on the telephone to make a booking. Simply Get Started here and select your service and preferred appointment time. Confirm your booking and pay via credit card online.
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Video consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels your appointment is not suitable for a video conference, then they can cancel the appointment at their discretion and you will not be charged. 70% of GP presentations can be handled via telehealth*, however, video consultations are not suitable for all conditions. For emergencies and serious medical conditions, we recommend you seek care from your local hospital ...
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It is extremely rare for our doctors to be late. If the doctor is temporarily unavailable for any reason, they will let you know how long they will be. You can then choose to wait or cancel the appointment and book another appointment. Your consultation does not start until both parties have joined the session. If you need more time with the doctor, the doctor will suggest booking a follow-up appointment.
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Please uncheck the box “I have a Medicare card”. This will allow you to move through the appointment booking process more quickly. Medicare rebates no longer apply to telehealth consultations in the absence of a face-to-face consultation in the previous 12 months. If you would like to receive your prescription as an eScript, your Medicare card will be required. Please contact us if you are having any difficulties.
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No. Unfortunately due to medico-legal reasons we cannot offer this service and you will need to arrange a face to face appointment with a local GP.
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You can obtain a referral for pathology or radiology (imaging) through our service if the doctor deems it appropriate. Your request form will be emailed to you following your appointment. You can take this referral form to your local imaging or pathology clinic. Once you have had the test(s) completed, please notify us via phone or email where you have had these tests completed so that we can follow this up to obtain your results. Once we receive your results, we will advise the referring doctor...
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International tourists can use our service as long as they are in Australia at the time of their appointment.
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No. Due to medico-legal reasons we are unable to offer Doctors on Demand video consultations to patients outside Australia.
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Our doctors are often requested to provide medical reports regarding a patient’s treatment and/or condition by patients and/or third parties.  The purpose of the requested reports can vary and may include for insurance claims, workers compensation claims or other legal proceedings.   The RACGP has recognized that doctors preparing medical reports should receive appropriate remuneration for this service.  At Doctors on Demand, the applicable fee for preparation of a medical report is $120 p...
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Medical records are maintained by Doctors on Demand and form a record of a patient’s consultations and encounters with Doctors on Demand. Doctors on Demand are often requested to provide access to partial or full medical records. In most circumstances, information from, or copies of, a patient’s record will not be released to a third party without the patient’s consent.   The RACGP recognises that a reasonable fee should be established for providing copies of a patient’s record.  At D...
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