Telehealth News
What are Telehealth Prescriptions?
As seen in:
Doctor Appointments 24/7
New & repeat prescriptions
Whether you’re currently taking a medication, or need a prescription, a standard consult is required to discuss your health history and options, as well as the safety and suitability of any new treatments. Our video consults give you direct access to a qualified practitioner, whenever you need them, wherever you are – so you can get your medications as soon as possible.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
How it works
A simple 4-step process
1
Speak to a doctor on-demand or by appointment
Choose a time for a 15 minute video call with a practitioner.
2
Sign up or login
Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
3
Speak with your doctor about a prescription
Discuss your prescription with a doctor via video.
4
Access your medications
If prescribed, you’ll get an eScript by email or SMS.
No schedule 8 controlled drug medication or drugs of addiction will be prescribed. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP.
Consult with an Australian-registered doctor about your prescription.
Conditions We Treat
Providing prescriptions for:
Frequently asked questions
Everything you need to know
What do I need to get an eScript?
To request an eScript please add a healthcare identifier to your account; this will be:
- a Medicare card number, if you’re an Australian citizen or permanent resident; or
- an Individual Healthcare Identifier (IHI number) if you’re an overseas visitor, international student or temporary resident.
If prescribed, you will receive a digital ‘token’ sent by SMS or email which you can present to your preferred pharmacy for immediate collection of your medication.
What types of prescriptions can be managed via telehealth?
Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.
Need an online prescription? Get started here.
How much will my appointment cost and how do I pay?
You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost |
|---|---|---|---|---|---|
| Business Hours Available from 8am to 6pm Monday to Friday |
$60.00 | $2.95 | – | – | $62.95 |
| After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays |
$90.00 | $2.95 | – | – | $92.95 |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. |
$120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). |
$120.00 | – | – | $78.95 | $41.05 |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. |
$120.00 | – | – | – | $120.00 |
| Smoking Cessation Available from 8am to 6pm Monday to Friday |
$19.90 | – | – | – | $19.90 |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. |
$120.00 | – | $12.00 | – | $132.00 |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent |
$25.00 | – | $2.50 | – | $27.50 |
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated above.
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
• mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
What next?
Come back for review or repeats
We’re here to help you manage your new and repeat prescriptions online, anytime. If you’re a patient with a chronic condition we’ll request that you see your face to face GP every 12 months, and all patients should have their blood pressure taken annually.
Online prescriptions are a convenient, accessible, and efficient way to access your medications.
Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion.
Skip the trip to request your prescription.