Health News
5 Benefits of Using an Online Psychology Service for Mental Health Support
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Having trouble finding a nearby doctor?
Australian-registered doctors at the click of a button
Our virtual doctor service offers a convenient alternative to visiting a local clinic, with appointments available 24/7 online. Doctors on Demand makes accessing high-quality healthcare easy. Choose from over 150 doctors with a wide range of qualifications and experiences, and 31 languages spoken, to find the right fit for you.
Online, anytime
If your smart device is within reach, there’s always a doctor close by
Our 24 hour, 7 day telehealth service means that all Australians, whether living in rural or regional areas, cities, or country towns, can access a ‘doctor near me’ in a timely manner. Patients can benefit from shorter wait times, enabling them to speak to a doctor and receive treatment for their primary care conditions or concerns, sooner. Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
How it works
A simple 4-step process
1
Request a doctor on-demand or by appointment
Join the queue for the next available doctor, or schedule an appointment.
2
Sign up or login
Enter or confirm you personal details so we know who you are and our doctor knows your current medical history.
3
Speak with your online doctor
Join the video call using your smartphone, tablet or computer and discuss your medical questions or concerns with your doctor.
4
Come back any time
Our doctors are here 24/7 for new appointments, or follow ups; including prescriptions, medical certificates, referrals & any general health needs.
Telehealth doctors are always within reach via our 24/7 online service.
Conditions We Treat
Providing consults for:
Frequently asked questions
Everything you need to know
How do I book a doctor’s appointment?
How much will my appointment cost and how do I pay?
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated. You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost | |
|---|---|---|---|---|---|---|
| Standard Appointment – Business Hours Available from 8am to 6pm Monday to Friday. | $60.00 | $2.95 | – | – | $62.95 | Book Now |
| Standard Appointment – After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays. | $90.00 | $2.95 | – | – | $92.95 | Book Now |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. | $120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 | Book Now |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). | $120.00 | – | – | $78.95 | $41.05 | Book Now |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. | $120.00 | – | – | – | $120.00 | Book Now |
| Smoking Cessation Available from 8am to 6pm Monday to Friday. | $19.90 | – | – | – | $19.90 | Book Now |
| QuickScript Repeat Prescriptions Available 24/7. | $19.90 | – | – | – | $19.90 | Book Now |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. | $120.00 | – | $12.00 | – | $132.00 | Contact Us |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent | $25.00 | – | $2.50 | – | $27.50 | Contact Us |
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
Can international tourists use this service?
International tourists can use our service as long as they are in Australia at the time of their appointment.
Can I get a medical certificate through Doctors on Demand?
If the consulting doctor believes your condition requires a medical certificate, they will issue and email one to you following your video consultation. We can also post the original document to you if your employer requires the medical certificate, upon request.
Please note: medical certificates are legal documents. Issuing of medical certificates is at the discretion of the doctor.
What next?
Finding a doctor nearby is simple with Doctors on Demand
Telehealth provides easily accessed and timely primary care services. We never close, so you can speak to a practitioner at any time night or day – because we know illness and injury don’t adhere to conventional practice hours.
Speak with a practitioner right when you need to, we’re just a click away.
Our doctors see patients for all sorts of medical conditions, as long as it is not a serious medical emergency. If you are experiencing an emergency go to your nearest hospital or call triple zero (000).
Access a ‘doctor near me’ right when you need one – online, anytime.