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5 Benefits of Using an Online Psychology Service for Mental Health Support
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Video telehealth service
Get easy, convenient access to professional healthcare with our video telehealth service. Connect with our Australian registered practitioners through a video consultation in the comfort of your home. Access healthcare advice, early in the morning, late at night, or on a public holiday, our telehealth service is available to you and your loved ones whenever you need it.
Access telehealth doctors from home
Flexible care, anytime, anywhere
Life doesn’t always happen during traditional clinic hours, neither do health concerns. Our telehealth doctors provide medical care 24/7, making it easy to schedule a video telehealth appointment.
If you can’t visit your local clinic due to mobility issues or need care outside regular hours, our service is here for you. 24/7 online doctors offer medical support through your smart device, with video telehealth in the comfort of your home.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
How it works
A simple 4-step process
1
Request a doctor on-demand or by appointment
Join the queue for the next available doctor, or schedule an appointment.
2
Sign up or login
Enter or confirm your personal details so we know who you are and our doctor knows your current medical history.
3
Speak with your online doctor
Join the video call using your smartphone, tablet or computer and discuss your medical questions or concerns with your doctor.
4
Come back any time
Our doctors are here 24/7 for new appointments, or follow ups; including prescriptions, medical certificates, referrals & any general health needs.
Dial a doctor and connect anywhere, anytime
Conditions We Treat
Providing consults for:
Frequently asked questions
Everything you need to know
Are your doctors registered in Australia?
All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.
How much will my appointment cost and how do I pay?
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated. You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost | |
|---|---|---|---|---|---|---|
| Standard Appointment – Business Hours Available from 8am to 6pm Monday to Friday. | $60.00 | $2.95 | – | – | $62.95 | Book Now |
| Standard Appointment – After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays. | $90.00 | $2.95 | – | – | $92.95 | Book Now |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. | $120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 | Book Now |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). | $120.00 | – | – | $78.95 | $41.05 | Book Now |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. | $120.00 | – | – | – | $120.00 | Book Now |
| Smoking Cessation Available from 8am to 6pm Monday to Friday. | $19.90 | – | – | – | $19.90 | Book Now |
| QuickScript Repeat Prescriptions Available 24/7. | $19.90 | – | – | – | $19.90 | Book Now |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. | $120.00 | – | $12.00 | – | $132.00 | Contact Us |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent | $25.00 | – | $2.50 | – | $27.50 | Contact Us |
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
Is my online doctor appointment covered by Medicare?
For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer Medicare eligible services for mental health. Book an appointment online.
See our pricing page for more information on what your private fee appointment will cost.
What types of prescriptions can be managed via telehealth?
Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.
Need an online prescription? Get started here.
Telehealth doctors
Dial a doctor for round-the-clock health care
It’s easy to access virtual healthcare from your home with our video telehealth service. Through our user-friendly website or mobile app, you can have a face-to-face video consultation with a doctor.
Comprehensive health care without needing to visit a clinic, including assessments, medical advice and prescriptions.
Our doctors see patients for all sorts of medical conditions, as long as it is not a serious medical emergency. If you are experiencing an emergency go to your nearest hospital or call triple zero (000).
If you need a telehealth appointment today, you can book online at any time.