I didn’t receive a password reset email

Please check your junk folder to ensure the password reset email isn’t in there. If you did not receive an email, please contact us.

There are several reasons why your video appointment may not connect, or connects and then drops out. Poor internet connection can cause drop outs. Our minimum requirement is 3G capability, however, if the service drops below that then the video appointment connection may be lost. If your connection with the doctor is lost, here is what to expect: The doctor will attempt to reconnect to the video appointment– you will be asked to re-join the session; OR The doctor will attempt to call you on t...

Poor internet connection can cause drop outs, particularly if you are on a busy Wi-Fi network. Our minimum requirement is 3G capability, however, if the service drops below that then the video appointment may be lost. If your connection with the doctor is lost, here is what to expect: The doctor will attempt to reconnect to the video appointment – you will be asked to re-join the session; OR The doctor will attempt to call you on the mobile number you have provided in your Doctors on Demand p...

Your appointment confirmation email may appear in your junk folder. If not, log in to your Doctors on Demand Dashboard. Your booked appointments are listed and you can enter the virtual waiting room and wait for the Doctor to join the appointment.