Due to it being a public holiday all appointments will be charged at $90
Having issues with accessing my video appointment
There are several reasons why your video appointment may not connect, or connects and then drops out. Poor internet connection can cause drop outs. Our minimum requirement is 3G capability, however, if the service drops below that then the video appointment connection may be lost.
If your connection with the doctor is lost, here is what to expect:
The doctor will attempt to reconnect to the video appointment– you will be asked to re-join the session; OR
The doctor will attempt to call you on the mobile number that you have provided in your Doctors on Demand profile – please ensure that your phone number is correct. The doctor’s call will be from a “no caller ID” number. Please be available to answer the call. In most instances, the appointment can be conducted via telephone, but if not appropriate, the doctor may request you re-book another appointment.
If the doctor is unable to contact you after several attempts, he may cancel your appointment and ask you to re-book another appointment.