Frequently Asked Questions

The most commonly asked questions about our telehealth platform.

Appointments, Prescriptions

What is an IHI?

An IHI (Individual Healthcare Identifier) is a number that identifies you for health care purposes in Australia. If you have a Medicare card, are registered for Medicare, or have a DVA card, you will already have an IHI.

If you’re a visitor to Australia and you don’t have an IHI, you can apply for one with Services Australia here.

Benefits of an IHI

Having an IHI improves the security and efficiency of managing personal health information, allows for better communication between healthcare providers, and enables access to eScripts.