Frequently Asked Questions

The most commonly asked questions about our telehealth platform.


How long does it take to receive my medication after obtaining an online prescription?

If prescribed, you can opt to get an eScript as an SMS to your phone or email for pickup at your preferred pharmacy, or get your medications delivered to your door.

Delivery orders received before 2.30pm will be delivered to metro areas (including interstate) by the next day. If you’re in a regional area, it will normally take 1-2 days, and 2-3 days for rural areas.

Please note: The delivery timeframes listed are estimates only, not guarantees and do not include delays from our couriers.