Frequently Asked Questions

The most commonly asked questions about our telehealth platform.


How does the online prescription process work?

It’s a simple 4-step process:

  1. Choose a service: You’ll need a standard appointment for a new prescription, or you can use our QuickScript service <> for eligible repeat prescriptions.
  2. Sign up or login: Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
  3. Speak with your doctor about a prescription: Discuss your prescription with a doctor via video for a new prescription, or phone for a repeat prescription.
  4. Access your medications: If prescribed, you’ll get an eScript by email or SMS. With QuickScript, medications can be delivered to your door.

Need an online prescription? Get started here.