Frequently Asked Questions

The most commonly asked questions about our telehealth platform.

Payments

I am trying to pay for my appointment, but my payment is not processing?

This issue may be related to the web browser you are using. Please try booking using a different browser or download our Doctors on Demand Mobile App at the Apple App Store or Google Play Store.

Alternatively, if you are using Google Chrome as your browser, please try booking your appointment using Safari or Firefox.

These FAQs may also help

Is my online doctor appointment covered by Medicare?

For all consults, except where clearly specified, we are private fee only.  In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.

Please note – the face-to-face requirement does not apply to:

• mental health services

We do offer Medicare eligible services for mental health. Book an appointment online.

See our pricing page for more information on what your private fee appointment will cost.

I am trying to pay for my appointment, but my payment is not processing?

This issue may be related to the web browser you are using. Please try booking using a different browser or download our Doctors on Demand Mobile App at the Apple App Store or Google Play Store.

Alternatively, if you are using Google Chrome as your browser, please try booking your appointment using Safari or Firefox.

I need a new invoice for private health insurance purposes.

You may be able to claim your telehealth video appointment on your private health insurance cover. Please make inquiries directly with your insurer. Please contact us if you require a detailed invoice for your insurance claim.

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