Frequently Asked Questions

The most commonly asked questions about our telehealth platform.

Medical Certificates

Can I get a medical certificate through Doctors on Demand?

If the consulting doctor believes your condition requires a medical certificate, they will issue and email one to you following your video consultation. Once issued, this will also be available on your patient dashboard.

Please note: medical certificates are legal documents. Issuing of medical certificates is at the discretion of the doctor.

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I’m an employer, how do I verify a Doctors on Demand medical certificate?

Our Patient Concierge Team are able to verify medical certificates if required. Please upload a copy of the medical certificate via our contact form for verification.

Can I get a medical certificate through Doctors on Demand?

If the consulting doctor believes your condition requires a medical certificate, they will issue and email one to you following your video consultation. Once issued, this will also be available on your patient dashboard.

Please note: medical certificates are legal documents. Issuing of medical certificates is at the discretion of the doctor.

Can I get a medical certificate certifying me as unwell for an illness I experienced in the past?

Unfortunately, our doctors cannot backdate medical certificates. Certificates can only be provided on the day of the consultation. We apologise we cannot assist you in these circumstances.

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