Frequently Asked Questions

The most commonly asked questions about our telehealth platform.

How do I reschedule or cancel an appointment?

Log in to your Doctors on Demand account to manage your appointment or contact the Patient Concierge Team.

Tip: if you do need to cancel, ensure you do so well in advance. No shows or late cancellations (within 24 hours of your appointment) will be considered a fully covered consult under your policy.