Frequently Asked Questions

Medical records are maintained by Doctors on Demand and form a record of patient’s consultations and encounters with Doctors on Demand. Doctors on Demand are often requested to provide access to partial or full medical records. In most circumstances, information from, or copies of, a patient’s record will not be released to a third party without the patient’s consent.

The RACGP recognises that a reasonable fee should be established for providing copies of a patient’s record. At Doctors on Demand, if a full medical record is requested, a fee of $25 + GST will be payable prior to the release of the medical record. Please contact us to make this request.

Pathology and imaging results will usually be sent to the referring doctor/GP clinic, and uploaded to your My Health Record. If you don’t have access to My Health Record and are wanting to discuss your results with a different clinic, they will be able to request your results by:

– Accessing your results online using Medway

– Contacting the pathology or imaging clinic directly for the results

As Bupa has recently changed providers, GP appointments booked through myBupa/Blua will now be provided by Hola Health.  Please contact Bupa for any enquiries relating to this change.

Unfortunately we are not able to offer refunds for missed appointments.

We recommend joining the virtual waiting room ahead of time so you don’t miss your appointment. If you’re not online when the doctor starts the consultation, they’ll wait a few minutes before ending and restarting the session. If you’re still not connected after that, the doctor will try to contact you by phone.

Our doctors are able to provide immunisation records, and complete specific forms for universities such as for sick leave. Please ensure that you complete the form that is relevant to your state/territory or organisation with all of your personal details prior to your appointment, and ensure that the form is uploaded via the additional documentation section when you book your appointment. Please note, depending on the nature of your request, a separate consult may be necessary to ensure the doctor has adequate time to complete the relevant sections of the form.

Our doctors are unable to assist with forms relating to WorkCover, or Work Capacity Certificates. We recommend you book an in-person appointment with your regular GP.

We are open on all public holidays.

Please note that after-hours pricing will apply on national public holidays only.

National Public Holiday Dates

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An IHI (Individual Healthcare Identifier) is a number that identifies you for health care purposes in Australia. If you have a Medicare card, are registered for Medicare, or have a DVA card, you will already have an IHI.

If you’re a visitor to Australia and you don’t have an IHI, you can apply for one with Services Australia here.

Benefits of an IHI

Having an IHI improves the security and efficiency of managing personal health information, allows for better communication between healthcare providers, and enables access to eScripts. 

Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.

Need an online prescription? Get started here.

Regular visits to your GP are recommended to manage chronic conditions. We recommend a physical examination with your face-to-face GP once every 12 months. It is important that your blood pressure is checked regularly, and we recommend that you provide a printout or report showing a recent blood pressure reading to ensure that your online doctor can safely prescribe.

Login or Sign Up by entering your personal details, choose your preferred appointment time and complete your booking by entering payment details online.

Doctors on Demand is available 24 hours a day, seven (7) days a week Australia-wide. Get Started and see a doctor from the convenience of your home or office right now.

There is no need to contact us on the telephone to make a booking. Simply Get Started here and select your service and preferred appointment time. Confirm your booking and pay via credit card online.

Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated. You can view our full pricing schedule via the table below.

Business hours and after hours are determined based on the patient’s local time zone.

In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.

If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.

_{*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.}

Video consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels your appointment is not suitable for a video conference, then they can cancel the appointment at their discretion and you will not be charged.

For emergencies and serious medical conditions, we recommend you seek care from your local hospital or GP. If you are seeking a prescription for a Schedule 8 controlled drug or any drug of addiction, please do not proceed with a video consultation as our doctors will not prescribe these restricted medications and a refund will not be issued for patients booking appointments for this reason.

It is extremely rare for our doctors to be late. If the doctor is temporarily unavailable for any reason, they will let you know how long they will be. You can then choose to wait or cancel the appointment and book another appointment. Your consultation does not start until both parties have joined the session.

If you need more time with the doctor, the doctor will suggest booking a follow-up appointment.

Please uncheck the box “I have a Medicare card”. This will allow you to move through the appointment booking process more quickly. Medicare rebates no longer apply to telehealth consultations in the absence of a face-to-face consultation in the previous 12 months. If you would like to receive your prescription as an eScript, your Medicare card will be required. Please contact us if you are having any difficulties.

No. Unfortunately due to medico-legal reasons we cannot offer this service and you will need to arrange a face to face appointment with a local GP.

The pathology clinic where you go to have your test will provide your results to your consulting doctor who will advise if a follow up appointment is required.

A follow up appointment to review pathology results may be required because a doctor is best equipped to interpret the test results in the context of your medical history, symptoms, and overall health, providing a comprehensive understanding and appropriate next steps based on the findings. Essentially, your doctor can explain what the results mean for you personally, and make informed decisions about your care.

You can obtain a referral for pathology or radiology (imaging) through our service if the doctor deems it appropriate. Your request form will be emailed to you following your appointment. You can take this referral form to your local imaging or pathology clinic. Once you have had the test(s) completed, please notify us via phone or email where you have had these tests completed so that we can follow this up to obtain your results. Once we receive your results, we will advise the referring doctor and if any further action is required, we will contact you to arrange.

Please note, due to timing constraints, it’s usually only possible to discuss one concern per appointment. If you require multiple referrals for varying concerns, you may need to book multiple appointments.

Yes, if you’re on holiday in Australia and need to speak to a doctor about a non-emergency issue such as medication or advice for an illness, or a script for a medication that you take regularly, you can speak to a doctor online via Doctors on Demand. You will need an Australian mobile number and need to be in Australia at the time of your appointment.

In order to receive an eScript, you can get an Individual Health Identifier (IHI) number from Services Australia.

No. Due to medico-legal reasons we are unable to offer Doctors on Demand video consultations to patients outside Australia.

Our doctors are often requested to provide medical reports regarding a patient’s treatment and/or condition by patients and/or third parties.  The purpose of the requested reports can vary and may include for insurance claims, workers compensation claims or other legal proceedings.

The RACGP has recognized that doctors preparing medical reports should receive appropriate remuneration for this service.  At Doctors on Demand, the applicable fee for preparation of a medical report is $150 plus GST and is payable prior to the provision of the medical report.

For third party requests, the charge is $300 plus GST.

Medical records are maintained by Doctors on Demand and form a record of a patient’s consultations and encounters with Doctors on Demand. Doctors on Demand are often requested to provide access to partial or full medical records. In most circumstances, information from, or copies of, a patient’s record will not be released to a third party without the patient’s consent.

The RACGP recognises that a reasonable fee should be established for providing copies of a patient’s record.  At Doctors on Demand, if a full medical record is requested, a fee of $25 plus GST will be payable prior to the release of the medical record.