Unfortunately for some people, it may be difficult seeking help from a psychologist when they need it most. This could be attributed to various reasons including overcoming the lingering social stigma that surrounds seeking mental health support, living in remote or rural areas, having to take time out of a busy schedule or limited availability with local psychologists. Thankfully, telehealth has removed many of these barriers. Help is now as close as your phone or laptop providing convenient and quick access to treatment that might not be readily available otherwise.
If you have found yourself like so many and suffering with your mental health lately, Doctors on Demand is proud to offer a professional and discrete mental health service. We have partnered with the wonderful people at Open Minds to provide a private, safe, and secure environment for online video consultations that gives you access to highly experienced and qualified psychologists. An online consultation may also be a beneficial starting point for some patients who may not feel as though they are ready to speak to someone face-to-face.
Your appointment may also be eligible for a Medicare rebate. Ask your GP for a referral and a mental health plan for a Psychologist. Reach out to speak with an experienced and qualified online psychologist today. And here is everything you need to know.
The process is very simple. All you need to do is:
Once the appointment has been processed and payed for you will receive an email from Doctors on Demand with confirmation of your online psychology consultation and a link to the ‘virtual waiting room’. It is recommended that you enter the waiting room 15 minutes prior on a phone or laptop device with access to a video camera and microphone. If you do not receive an email you can also login and access the waiting room by logging in and clicking the ‘profile’ option underneath the profile icon:
Simply select the ‘appointments’ tab and this will display any upcoming appointments.
It is recommended a ‘Precall Test’ is also performed on the supported platform of choice to ensure the bandwidth requirements are suitable and any potential issues are identified. The URL for this is: https://tokbox.com/developer/tools/precall/results
Connection issues can occur if the Browser cannot access the camera or microphone. When prompted on a Browser allow access to camera and microphone, please ‘Allow’ when entering the consult waiting room. If you are using a personal computer, in addition to a good internet connection you will need access to a web camera and in some cases external speakers.
Once you have entered the waiting room, the psychologist will call through and your appointment will commence from there!
If you ever need assistance from one of our customer service team, we can be contacted anytime from Monday to Friday 8.30 am – 5.30 pm AEST.
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