Is my appointment covered by Medicare?

For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.

Please note – the face-to-face requirement does not apply to:

mental health services
smoking cessation services

We do offer Medicare eligible services in both of these areas. Book an appointment online.

See our pricing page for more information on what your private fee appointment will cost.

These FAQs may also help

Payments

Learn how to pay or claim for your virtual care services.

Is my appointment covered by Medicare?

I am trying to pay for my appointment, but my payment is not processing?

This issue may be related to the web browser you are using. Please try booking using a different browser or download our Doctors on Demand Mobile App at the Apple App Store or Google Play Store. Alternatively, if you are using Google Chrome as your browser, please try booking your appointment using Safari or Firefox.

I need a new invoice for private health insurance purposes.

You may be able to claim your telehealth video appointment on your private health insurance cover. Please make inquiries directly with your insurer. Please contact us if you require a detailed invoice for your insurance claim.

Online Doctors

Pathology Tests

Weight Loss

Mental Health Assessment

Is my appointment covered by Medicare?

These FAQs may also help

Payments

Is my appointment covered by Medicare?

I am trying to pay for my appointment, but my payment is not processing?

I need a new invoice for private health insurance purposes.

Or select an FAQ category