End of Medicare Rebates for Telehealth

From 20 July 2020, Medicare rebates and Bulk Bill services will no longer be available for online telehealth doctors.

Change to COVID-19 health policy

The Commonwealth Government has announced that Telehealth GP providers will be required to have an existing and ongoing relationship with a patient in order to provide Telehealth services subsidised by Medicare.

A relationship is defined as the patient having seen the same practitioner for a face-to-face service in the last 12 months, or having seen a doctor at the same practice for a face-to-face service during the same period.

Can I still access telehealth doctors?

Doctors on Demand will continue to provide the convenience of a 24/7 primary care service for online doctor consultations and repeat prescriptions.

If you have not seen a GP for a face to face consultation in the last 12 months, do not have a Medicare Card or simply want the convenience of seeing a GP from the comfort, privacy and safety of your own home, visit our website and book your consultation on-demand or select an appointment time that suits you.

We are open to care for you and your family seven days a week, day and night. 

What will it cost without Medicare rebates?

Business hours appointments
8am – 6pm (AEST) seven days/week – $60 (up to 15 minutes) plus $2.95 prescription handling fee (if a prescription is issued).

After hours appointments
6pm – 8am (AEST) seven days/week – $90 (up to 15 minutes) plus $2.95 prescription handling fee (if a prescription is issued). 

What is the industry response ?

Now more than ever all primary care channels should be accessible and supported by Medicare during the COVID-19 pandemic, and not restricted to bricks and mortar GP clinics. Almost five million Australians used Telehealth during April 2020 – a jump of 300 per cent from just a few months earlier.

The popularity of Telehealth during COVID-19 and its broad community acceptance shows the decision by the Federal Government to apply a Medicare rebate (MBS) to all Telehealth consultations should be retained and become a permanent fixture of Australia’s healthcare system

Australia’s leading provider of dedicated Telehealth services, Doctors on Demand, believes the Federal Government must listen to the positive response by Australians who have embraced Telehealth consultations during COVID-19, by acting to permanently retain the Medicare (MBS) rebates for Telehealth consultations.

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